13.11.2019, 10:27
Zitat:Announcement regarding Mystique
We have found that most collectors are happy with the quality and the overall design of our Mystique
Premium Collectibles series statue, but we noticed that several collectors have an issue with the Mystique scaling.
Upon review, we can see that that statue is slightly overscaled. We have gone away to look over the process and assess where this could have gone wrong and why it was not picked up on earlier.
After an assessment of the piece it is clear that the issue is not shrinkage, but due to a measurement fault along the way.
At XM studios we take the QC of our product and the satisfaction of our customers very seriously.
We apologise for this error and are currently preparing a special batch of Mystique metal plaques to be given to owners of the statue. For customers who purchased directly from XM, please contact custcare@xm-studios.com along with your membership ID or email for further directions. Customers who purchased from distributors should contact them as XM will be issuing these special plaques to direct distributors and first party purchasers.
We sincerely apologize for the concerns caused and will continue to monitor the situation.